FAQ

We are happy to visit for quotes after hours or Saturdays.

Absolutely. You are welcome to visit our showroom to select the types of blinds, shutters and doors that you like. Bring in your plans and we’ll happily give you a written quote. Alternatively, email us your floorplans with window sizes and an indication of what type of doors and blinds you want and we will email a quote back to you.

Yes. You are welcome to visit our Holden Hill showroom to view our range of doors, screens, shutters and blinds. Alternatively our sales consultants can bring to you brochures, colour swatches, door frame sections and wire samples.

We cover all of metropolitan Adelaide area and the Adelaide hills. From Mt. Barker to Two Wells and including the Barossa Valley.

Yes. For the majority of our products we require a 20% deposit to confirm your order. A 50% deposit is required for plantation shutters. Final payment on all orders is due on completion of the job. We accept cash, Visa or Mastercard (1% surcharge applies) or you can pay by electronic transfer directly into our account. Our banking details will be provided on the invoice.

This depends on the type of product ordered. Our lead times vary greatly throughout the year. The warmer months of the year are usually busier which will significantly extend our lead times. Please contact our friendly staff for a more accurate estimate.

We give a two year warranty on manufacture and installation of all doors. This is our personal promise to you that if locks or doorcloser stop working, for whatever reason, we will come out free of charge to adjust, repair or replace the faulty parts. In addition to our 2 year warranty, our suppliers give a product guarantee which varies from 7 to 16 years.

Yes. All doors are custom made, regardless of the size. Taller and wider doors just cost a little more. Our sales consultants measure your door frame in 9 places so that we can tailor a product that will fit well, suit your property and your own specifications as to design, colour, wire and locking options.

Yes. We have supplied many double security doors all over Adelaide for over 30 years, for both hinged and sliding doors. Speak to our friendly staff about choices available

Yes. We make screens for most configurations of sliding doors, including stacking sliders and corner sliders. Speak to our team for more information or to arrange a free measure and quote

We custom make security doors to well over 100 powdercoat colours in the Dulux and Interpon range. We are confident that you will find a colour that will best suit your needs. Our sales consultants go to great lengths to help you make the right colour choices.

Absolutely. A three point lock will simultaneously lock at the top, middle and bottom which makes your door much more secure, as opposed to a single lock that only locks in the middle handle section of your door.

Yes we can. You can bring your door to us for all repairs, or we have a service call option to either repair your door onsite, or return it to the factory for repairs. There is a fee applicable for this service.

Usually, yes. We have three sizes of pet doors available. We cut and frame a hole in the bottom of your door, and screw the doggy door to that. Contact us for pricing and more information.

Yes, in most cases. We can key alike Whitco and Lockwood brand of locks, C5 key/5 pin tumbler. However, we cannot do Gainsborough and we are not licensed for restricted keying.

The locks used in security doors are complex mechanisms which require lubricating from time to time. Aerosol-based silicone sprays are ideal for use in the latch bolt cavities only. To ensure continued trouble-free operation we recommend lubricating your locks 2 to 4 times a year. Please note, dry graphite powder is the only suitable lubricant for keys and key slots of lock cylinders. Our hinged doors are fitted with pneumatic security door closers. These are sealed units and do not require lubricating.

To keep your door looking like new use a small amount of mild detergent applied with a soft sponge or a soft bristled brush, followed by a thorough rinsing with clean water. A quick wipe over with an absorbent cloth or chamois will prevent water marks from forming. Microfibre products (Enjo or similar) can make the job a little easier and faster. Frequency of cleaning is largely dependent on the location of the building. In most circumstances cleaning may be carried out every 3 to 4 months. Products installed close to more severe conditions such as marine or industrial environments should be cleaned every 2 to 4 weeks.